Courses / Customer Support
RemoteEdge Academy programmeCustomer Support
Learn how to solve problems for global companies, and how to get paid doing it from anywhere in Africa.
- Duration
- 8 weeks
- Format
- Live online cohort
- Next cohort
- Monday 26 October 2026
- Instructor
- Ivie Fafowora
What you'll learn
Customer support is the front door of every online business, and most of it now runs remotely. This programme teaches you how support teams actually work: tickets, live chat, email tone, the tools companies use, and how to keep customers happy enough to stay. You finish ready to apply for remote support roles with confidence.
- Communicate clearly by email, chat and phone
- Investigate and resolve real customer cases
- Manage and document tickets in CRM and support tools
- Leave with case studies, a CV and a job search plan
Who this course is for
- Graduates and students who want their first remote role
- People in face-to-face service jobs ready to go remote
- Anyone who enjoys helping people and communicating clearly
About 289,500 customer service job openings every year in the US alone.
Source: US Bureau of Labor Statistics, Occupational Outlook HandbookWhat the course covers
A structured path from foundations to job-ready.
- Week 1Customer support foundations
- Week 2Written and spoken communication
- Week 3Investigation and problem-solving
- Week 4Ticket management and documentation
- Week 5CRM and support tools
- Week 6Metrics, retention and improvement
- Week 7Certification and portfolio
- Week 8CV, interviews and applications
Ivie Fafowora
Customer Success Representative
I'm a customer success representative with 4 years of experience helping licensed practical nurses achieve their goal of becoming registered nurses.
I started in 2020 before discovering my passion for motivating people and making the leap into it.
If you've ever wondered how you can earn while doing what you love, this course will walk you through it step by step.
“Whatever the mind of man can conceive and believe, it can achieve.”
Hear it from Ivie first
Watch the free webinar where Ivie explains what this career really looks like and answers the questions people ask most.